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Office Manager WANTED!!
Are you sick of jobs that have no meaning or fulfillment?
Do you love managing a team and delegating?
Love talking to people?
Find joy in making someone’s day?
Want to work in a warm, welcoming, and friendly environment with a super fun team and client base?
Like to be challenged and take pride in your work?
IF SO.... THEN WE MIGHT BE JUST THE POSITION YOU'RE LOOKING FOR...
We are a rapidly growing physical therapy and Pilates rehab studio in Arvada, CO that focuses on empowering patients to stay active and mobile without having procedures such as surgery, taking medications, or having injections.
We’re not your typical, sterile medical office and we aren’t a snobby, boutique fitness studio. We are a fun and happy team who works together to provide a world-class experience to every client that walks through our door.
Our focus is on building a place that feels like a real community – that both clients and team members are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients “family” and do everything we can to make them feel that way whenever they visit or interact with us.
In this role you’ll have the important task of making sure all that is being executed and making sure our clients and our staff are happy and supported. You must have previous experience in management/office work and have a strong focus on customer service and management. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.
**Please ONLY apply if you have experience in admin and have worked in a customer service environment. You also must be comfortable talking about money!
About Empower PT + Pilates
Empower PT+ Pilates is not your typical physical therapy or health care clinic – we aren’t your typical fitness studio. We specialize in back, hip, and pelvic floor dysfunction – helping adults suffering with chronic aches and pains be more active, healthy, and mobile and find a LASTING SOLUTION – so they can enjoy all Colorado has to offer without relying on painkillers, injections, or surgeries We use physical therapy and Pilates to end pain and frustration and provide confidence and clarity.
What We Are Looking For...
- You enjoy being around people, and can hold meaningful conversations with folks you may not know
- You're thoughtful and thorough - and can answer people's questions in a way that increases the likelihood of them staying a client
- You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered
- You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients
- You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management
- You follow through on commitments. You live up to verbal and written agreements without constant reminders
- You are extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
- You have the ability to quickly and proficiently understand and absorb new information
- You want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated
- You like the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.
- You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative
- You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.
- Someone who can work a flexible work schedule Monday to Friday between the hours of 8:00am-6:00pm
Your Role, Responsibilities, and Expectations:
- Be able to hold meaningful conversations with prospective patients on the phone for at least 15-20 minutes
- Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer
- Be able to successfully handle price/money objections
- Successfully communicate the value of our services (in person, over the phone, and over email/text/messenger) and be able to explain how what we do is worth the price we are asking to avoid drop off
- Communicate with clients during and after their sessions to ensure full satisfaction is being achieved
- Develop and foster deep relationships with clients - one that compels steady word of mouth referrals and 5-star google reviews
- Enhance team culture
- Organize and plan all schedules in a way that maximizes efficiency and revenue for the clinic
- Run team and individual staff meetings
- Track inventory and promptly report to manager what needs to be ordered so that supplies never run out
- Promote and upsell in house products and packages to existing clients
- Follows through on commitments: lives up to verbal and written agreements regardless of personal cost
- Demonstrates an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done
- Proactivity: Acts without being told what to do. Brings new ideas to the company
Benefits Of Working With US...
- The chance to be a part of an incredible team of people who work hard but have fun too.
- Our clients are seriously a joy to be around and cause almost no hassle!
- Excellent growth and advancement opportunities
- Healthcare benefits and PTO